Health Literacy

Health Literacy is the degree to which a person has the capacity to obtain, communicate, process, and understand health information and services to make appropriate health decisions.

Health Literacy is important as it shapes peoples long-term health outcomes and the safety and quality of the care they receive.

The infrastructure, policies, processes, materials, people and relationships that make up the health system have an impact on the way in which people are able to access, understand, evaluate and apply health-related information and services.

Free Health Literacy online course

The Victorian PCP Online Health Literacy Course was launched in November 2017. It has been designed for Victorian health and human service organisations to build knowledge and skills in health literacy responsiveness.

After completing the course, you will have an understanding of:

  • What health literacy responsiveness is
  • Your role in improving health literacy responsiveness
  • How health literacy improvements can be implemented within your organisation.

About the course

The Vic PCP Online Health Literacy Course is made up of the following 5 modules. You may complete all five, or choose to complete the modules most appropriate to your role:

  • Introduction: What is health literacy and why is it important?
  • Leadership: How does my leadership role contribute to health literacy responsiveness?
  • Communication: What influence does communication have on health literacy?
  • Navigation of physical and virtual environments: What challenges do individuals face when navigating a service and how can my organisation support them?
  • Partnering with consumers: How can my organisaton work with consumers to improve organisational health literacy responsiveness?

The course is suitable for all staff, regardless of existing knowledge of health literacy. This broad approach to increase staff knowledge and skills has been developed to complement health literacy activities within your organisation.

The course was developed by a steering group made up of Victorian Primary Care Partnerships (PCPs), led by Liz Meggetto of Central West Gippsland PCP. East Gippsland Primary Care Partnership was also a key member of this group, so we are very excited to be able to launch the final product!

How can you access the course?

The course is available free of charge at (we recommend using Chrome as your internet browser).

You can request a free version to be embedded in your internal Learning Management System from Central West Gippsland Primary Care Partnership via

If you would like to know more about the course please contact Emily White on or 5153 0149.

Gippsland Guide to Becoming a Health Literate Organisation

The Gippsland Primary Care Partnerships have created the Gippsland Guide to becoming a Health Literate Organisation. The guide has been developed specifically to align with the accreditation standards of Gippsland health services.

This guide provides tools and resources to support your organisation to become more health literate. Organisational health literacy will result in improved health outcomes for your clients.

How the PCP can support your organisation

The Primary Care Partnerships role is to work with champions within member organisations to help them to drive activities to improve organisational health literacy within their workplace.

This work includes the following steps:

  • Identifying agency champions.
  • Supporting agencies to measure current organisational practice using the self-assessment checklist in the guide.
  • From the results of the self-assessment checklist, the PCP will support agencies to create a 1 year quality improvement action plan.
  • Mentoring agency champions to help them implement the action plan within their workplace.
  • After 12 months of implementation, working with agency champions to use the self-assessment to measure the progress improvements that have occurred in the past year.
  • Creating a new 1 year action plan and the improvement cycle starts again!

For more information about becoming a health literate organisation please contact us.