Health Literacy

Health Literacy is the degree to which a person has the capacity to obtain, communicate, process, and understand health information and services to make appropriate health decisions.

Health Literacy is important as it shapes peoples long-term health outcomes and the safety and quality of the care they receive.

The infrastructure, policies, processes, materials, people and relationships that make up the health system have an impact on the way in which people are able to access, understand, evaluate and apply health-related information and services.

The Gippsland Primary Care Partnerships have created the Gippsland Guide to becoming a Health Literate Organisation, please see attached. The Guide has been developed specifically to align with the accreditation standards of Gippsland health services.

This Guide provides tools and resources to support your organisation to become more health literate. Organisational health literacy will result in improved health outcomes for your clients.

Watch the video introduction to the Gippsland Guide to Becoming a Health Literate Organisation below.

Mini Health Literacy Checklist

The Mini Health Literacy Checklist is a condensed version of The Gippsland Guide to Becoming a Health Literate Organisation. This condensed version has been created specifically for smaller health services to monitor how their organisation is tracking toward best practice health literacy standards, the Ten Attributes of a Health Literate Organisation.

The completed checklist will highlight gaps in health literacy practice and support the development of an organisational improvement plan. If you would like support in completing in the checklist or in any other health literacy work please contact

Wacth the video, Gippsland Guide to becoming a Health Literate Organisation below.

Free Health Literacy Course

The Vic PCP have partnered with health and human services organisations across Victoria to develop free online training for organisations to build knowledge and skills in health literacy responsiveness.

The course is suitable for all staff, regardless of their existing knowledge of health literacy. It includes five modules, relevant to different staff roles and responsibilities.

Commence the free online training modules here.

How can we support you?

The Primary Care Partnerships role is to work with champions within member organisations to help them to drive activities to improve organisational health literacy within their workplace.

This work includes the following steps:

  • Identifying agency champions.
  • Supporting agencies to measure current organisational practice using the self-assessment checklist in the guide.
  • From the results of the self-assessment checklist, the PCP will support agencies to create a 1 year quality improvement action plan.
  • Mentoring agency champions to help them implement the action plan within their workplace.
  • After 12 months of implementation, working with agency champions to use the self-assessment to measure the progress improvements that have occurred in the past year.
  • Creating a new 1 year action plan and the improvement cycle starts again!

For more information about becoming a health literate organisation please contact